Salesforce has launched Agentforce 2dx, the latest version of its digital labor platform that brings autonomous AI agents into everyday work. Agentforce 2dx introduces new tools for both low-code and pro-code developers to quickly configure, test, and deploy Agentforce, along with advanced analytics to monitor and improve agent performance using real-time data.

Salesforce is also offering the Agentforce Developer Edition, a free environment where developers can prototype agents and explore the features of Data Cloud, Salesforce’s powerful data engine.

We will cover what’s all there in Agentforce 2dx. Here we go!

Salesforce Launches Agentforce 2dx: What’s New

Let’s walk through some of the cool features you can now use:

  1. Agentforce API: This allows you to integrate Agentforce into backend processes, other systems, and apps.
  2. Agentforce Invocable Actions: Now you can embed Agentforce directly into your Salesforce business logic, like Flow and Apex. This means you can combine traditional workflows with AI-driven decisions.
  3. MuleSoft for Agentforce: With MuleSoft’s Topic Center, you can create Agentforce topics and actions using natural language from MuleSoft APIs. This helps bring together APIs from MuleSoft, Salesforce, and Heroku, giving admins an easy way to expand agent capabilities with pre-built actions. Plus, the MuleSoft Agentforce connector lets developers integrate Agentforce into existing workflows, so they can trigger actions across systems.
  4. Agentforce Steps in Slack Workflow Builder: You can now add Agentforce into no-code automation in Slack. This allows you to trigger Agentforce from Slack events and send Slack conversation context back to Agentforce without needing any user-initiated actions.
  5. Agentforce Employee Template: If you’re looking to deploy Agentforce for employee use cases, there’s now a simple Agentforce template for Slack and Salesforce. This template makes it easy to create and deploy multiple employee agents across different departments or business lines.
  6. Agentforce Surfaces: This feature helps you deliver rich, interactive content through Agentforce across all digital channels. You can customize how Agentforce shows up in each channel or device by adding dynamic, interactive components and media.
  7. Agentforce Cards: Now, you can embed Lightning web components within the response of Agentforce actions. This lets you reuse existing Salesforce components to provide more context, information, and functionality.
  8. Tableau Semantics: You can create clear, organized data structures (semantic models) that Agentforce can use to understand the business context. This helps enrich the agents with real-time data, so they can provide more accurate insights and answers.

New Tools in Salesforce Agentforce 2dx

Let’s walk through the new Agentforce tools that will help you confidently configure, test, and deploy AI agents across your organization.

  1. Pro-code and Low-code Tools: Whether you’re an admin or developer, Agentforce offers tools that make it easier to build, deploy, and manage your agents. These tools are fully integrated into the Salesforce Platform, so they work smoothly with the tools you use every day, like DevOps Center and the Command Line Interface (CLI).
  2. Agentforce Developer Edition: This is a free environment where you can start building and testing your first use cases with Agentforce and Data Cloud. It includes 10GB of access to Data Cloud and 150 LLM generations per hour to help you get started.
  3. AI Assistance in Agent Builder: With AI-powered help, you can quickly set up agents by automatically creating topics and instructions that follow best practices. It also helps you troubleshoot any issues, offering advice on how to improve the topics and instructions for better results.
  4. Testing Center: The Testing Center makes it easy to test your Agentforce configurations at scale. You can generate test cases automatically in your Salesforce Sandbox and evaluate if your configurations are meeting required standards like faithfulness or context relevance.
  5. CLI and VS Code Support: Developers can now use the CLI and VS Code to create, update, and test Agentforce configurations. You can work with pro-code tools to make all the changes needed and run test cases on your configurations.
  6. DX Inspector: The DX Inspector lets you view all the data and metadata used by Agentforce, like topics and actions, inside your Salesforce Sandbox. You can easily make and track changes to the metadata while setting up agents.
  7. Agentforce Interaction Explorer: This tool gives you detailed reports and analytics about how Agentforce is performing. It helps you understand user interactions, the reasoning behind agent responses and provides AI-driven recommendations on how to improve the performance of your agents over time.

Wrap-up

With Agentforce 2dx, Salesforce is redefining digital labor by making autonomous AI agents a seamless part of everyday work. From low-code and pro-code tools for effortless deployment to real-time analytics for performance optimization, this latest version empowers businesses to scale AI-driven automation like never before.

Ready to take your business to the next level with AI-driven automation? Avail our services on AppExchange today and start deploying Agentforce to drive innovation, efficiency, and growth in your organization!