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Salesforce Einstein Service agent
Customer Experience August 13, 2024 No Comments

Revolutionize Your Customer Service With Einstein Service Agent

Salesforce introduced Einstein Service Agent, which is Salesforce’s first fully independent AI assistant. Unlike regular chatbots, Einstein Service Agent can handle a wide variety of service problems without needing specific instructions beforehand. Today, when businesses constantly seek innovative solutions to enhance efficiency, improve customer satisfaction, and reduce operational costs. This agent makes customer service much […]

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Technology and Innovation July 31, 2024 No Comments

How Salesforce Einstein Chatbot Increases Sales In The Real Estate Sector

Introduction Chatbots impact businesses and engage customers with their generative AI capabilities. Chatbots are game changers for any business looking to optimize the communication channels and enhance customer experience. Today we will look into how Salesforce Einstein chatbot increases sales in the real estate sector. In the world of real estate where customer engagement and […]

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Async API
Salesforce News July 30, 2024 No Comments

MuleSoft Introduces Async API to enhance Customer Experiences

Exciting news for you from MuleSoft!! MuleSoft Introduces Async API support in the Anypoint Platform, making adopting event-driven architectures (EDAs) easier. It means businesses can now develop seamless end-to-end integrations for event-driven applications, allowing systems to process and respond to real-time events efficiently. Organizations can effortlessly manage real-time customer interactions across different applications and systems […]

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Community and Events June 6, 2024 No Comments

Data AI Moments at Salesforce Connections 2024

Introduction There were a plethora of Data and AI moments at Salesforce Connections 2024 (#CNX24). The event showcased major advancements in both the Commerce Cloud and the Service Cloud. Among the innovative AI tools, Einstein Copilot stood out as a transformative force in customer experience, marketing, and commerce. The latest features enhanced user experience, streamlined […]

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