Introduction Why Salesforce orgs get messy is a question that usually comes up after things start slowing down. Not when the org is brand new. Not during the first few sprints. But months, or years, later, when teams quietly stop trusting the system. It often starts small. A quick field here. A one-off automation there. […]
Introduction Salesforce vs Zoho — that question usually comes up after a leadership meeting, before a CRM budget approval, and right when someone says, “We just need something that works.” We’ve been in those rooms. Whiteboard half full. Coffee going cold. Marketing wants automation yesterday. Ops wants visibility. Sales just wants fewer clicks. And here’s […]
Introduction If you’ve ever sat in a nonprofit strategy meeting where technology becomes the unexpected villain, you’ll understand why Salesforce Nonprofit Cloud vs NPSP is such a common debate. Someone says, “We need better fundraising visibility,” another says, “Our programs team can’t track outcomes,” and before you know it… the CRM becomes the center of […]
Introduction Welcome to the Fourth Industrial Revolution, which is driven by connected technologies like big data, robotics, and AI. Today autonomous AI agents can act like humans, which makes them great at handling complex and changing situations using natural language processing (NLP) and advanced reasoning. Agentforce, the agentic part of the Salesforce Platform, helps quickly […]