Salesforce Introduced Agentforce Pricing Update: Flex Credit System
Salesforce has introduced Agentforce pricing update, a new pricing model for Agentforce called Flex Credits. This change aims to provide more flexibility and align costs with the actual value delivered by AI agents.
Being flexible became more important than just offering services to customers. With AI constantly evolving and often in unexpected ways, businesses must adjust their IT budgets accordingly.
Businesses want to spend between different areas and make sure they’re paying based on how much they use and the value they get. That’s why Salesforce is offering flexible pricing.
Let’s understand the Flex credit system in detail.
The New Flexible Agentforce Pricing Update: Explained
Before we talk about what’s new, let’s look at how Agentforce pricing worked when it first started. When Agentforce launched last year, it used a pricing model based on “conversations.” Each conversation cost $2, no matter how simple or complex it was.
So, whether you were asking something basic, like store hours, or something more advanced, like solving a technical problem using sensor data, it still cost $2.
This flat pricing was easy to understand and worked well for simple, repeated tasks. But it didn’t work as well for businesses that wanted to use Agentforce in many different ways.
To help customers grow and use Agentforce for more tasks, Salesforce is now using a new pricing method. With the introduction of Flex Credits, pricing is now based on actions—specific tasks performed by the AI agent. Each action costs $0.10, allowing for a more granular and fair billing system. For example, a simple inquiry might involve 3 actions ($0.30), while a more complex task could involve 6 actions ($0.60).
Benefits of Flex Credits
Flex Credits can now be used right away for all Agentforce tasks. Here are some benefits of Flex credits:
- Cost Efficiency: Paying per action means you only pay for what you use, potentially reducing costs for simpler tasks.
- Scalability: The model adapts to various use cases, from simple customer inquiries to complex problem-solving.
- Transparency: Detailed billing based on actions provides clearer insights into how resources are utilized.
Unlimited Usage Option
For organizations with high usage, Salesforce offers an unlimited per-user, per-month license. This option provides uncapped use of Agentforce, eliminating the need to manage or predict credit usage.
Right now, Flex Credits support Agentforce use. But soon, Salesforce will add more products to this system. That means the credits you commit to one product could later be used for another, making budgeting much easier.
Conclusion
Salesforce’s shift to Flex Credits for Agentforce represents a significant move towards more flexible and value-based pricing. By aligning costs with actual usage, businesses can better manage their expenses and scale their AI capabilities effectively.
Want to learn more? Connect with our Salesforce specialists at The Pinq Clouds and discover how the new flexible pricing can unlock more value for your business. And don’t miss out — exciting Salesforce updates are just around the corner!