Introduction Should you turn to a Salesforce consulting partner or a Salesforce managed service provider (MSP) when planning your next CRM initiative (or ongoing support)? That’s the question I often hear from marketing leaders, and here’s the kicker: there’s no one-size-fits-all answer. Each serves a different purpose — and choosing the “wrong” one can mean […]
Introduction If you’ve ever worked in a support team, you already know the drill: someone logs a High-priority Case, everyone assumes “someone must have seen it,” and then… nobody actually does. Until it’s too late. So let’s fix that with something simple and surprisingly powerful: Whenever Salesforce gets a High-priority Case → n8n catches it […]
Introduction If you’ve ever needed to display related contacts in Screen Flow without writing a single line of Apex, this walkthrough will save you time and headaches. Screen Flows already offer guided, interactive experiences — but with a few smart configurations, they can also react dynamically to user inputs. In this guide, we’ll create a […]
Introduction Welcome to the Fourth Industrial Revolution, which is driven by connected technologies like big data, robotics, and AI. Today autonomous AI agents can act like humans, which makes them great at handling complex and changing situations using natural language processing (NLP) and advanced reasoning. Agentforce, the agentic part of the Salesforce Platform, helps quickly […]