Introduction

Welcome to the Fourth Industrial Revolution, which is driven by connected technologies like big data, robotics, and AI. Today autonomous AI agents can act like humans, which makes them great at handling complex and changing situations using natural language processing (NLP) and advanced reasoning.

Agentforce, the agentic part of the Salesforce Platform, helps quickly create and deploy custom agents for many business tasks, from tracking orders to managing appointments.

For the first time, businesses can have AI agents that work nonstop, helping to increase productivity, efficiency, creativity, and business competition beyond what humans can do. In the blog, we will explore how digital labor will change work for businesses in the future.

“Agentic AI is a new labor model, new productivity model, and a new economic model,”

–Salesforce Chair and CEO Marc Benioff

How Digital Labor Will Change Work

The rise of AI agents in the workforce will significantly change how businesses operate, creating mixed teams of humans and AI, and bringing new ways of working. Digital labor offers a solution to labor shortages, especially as global populations age and birth rates decline. 

By using AI agents, businesses can increase productivity without hiring more employees. Smaller businesses, which often lack the resources to grow, can use digital workers to handle tasks like lead management, helping them grow without huge costs.

The shift towards digital labor means businesses can work continuously, and serve global markets without needing teams or infrastructure. Experts predict this could lead to a significant increase in global GDP, with AI contributing to economic growth in the next decade.

As AI takes on a bigger role in businesses, the way we work will evolve. Over time, AI will get smarter with human feedback, meaning fewer people will be needed for simpler tasks.

This shift will reshape businesses, opening up new roles for managing and improving AI systems. Companies will need to rethink how they structure their teams and workflows to make the most of this transformation.

How agentic AI creates Digital Labor for Businesses

By 2030, around 85 million jobs might go unfilled due to an aging population, lower birth rates, and changing worker expectations. Digital labor allows companies to boost output and productivity without hiring more people. 

This shift from human-centered work processes opens up opportunities for businesses to be productive around the clock, serving global markets without needing local teams or infrastructure. As a result, global GDP could see a major boost.

Embedding trust in agents across the organization

Trust in technology is crucial for integrating agents. Transparency, explainability, and control ensure employees and consumers alike feel confident in AI-driven decisions.

Companies need to test AI systems thoroughly to make sure they work fairly across different cultures and social situations. For example, Salesforce’s Trust Testing helps identify and reduce biases by including a variety of user perspectives.

Building the technical foundation for digital labor

Every AI transformation begins with preparing the necessary technology. Organizations need a system to connect important business data to give agents the right content and context to perform well.

This includes using a large-scale data engine like Salesforce Data Cloud, which gathers and organizes all the data agents need to make decisions based on customer information. With Data Cloud, AI agents have access to both structured and unstructured data, understanding its context, and making real-time, meaningful recommendations. Companies can link their existing data systems to the agent through Data Cloud’s Zero Copy Partner Network, ensuring all relevant data flows into the agent.

Wrap-up

In the agent-driven world, agents will work together to solve more complex tasks, such as building sales or marketing campaigns that usually involve multiple departments. Unlike simple assistants, multi-agent systems will collaborate, adapt, and work together.

As organizations continue to evolve in this agentic world, those that invest in trust, data quality, and seamless integration will unlock the full potential of AI-powered digital labor. Stay tuned with The Pinq Clouds available on AppExchange for more such insightful blogs and contact us to start your agentic journey!