Salesforce has just launched Salesforce Foundations, a significant free upgrade designed to enhance how businesses use their Salesforce systems. This upgrade is available to all Salesforce customers at no extra cost. It connects departments like Sales, Service, Marketing, Commerce, and Data Cloud. Foundations make it easier for businesses to get a complete, real-time view of […]
Salesforce unveils new AI models xGen-Sales and xLAM to enhance business management. Among these, the xGen-Sales model is designed to automate sales processes within Agentforce. This proprietary model is trained to take over routine sales tasks and help human agents focus on more strategic work. In addition to xGen-Sales, Salesforce has unveiled xLAM, a new […]
Salesforce Service Cloud’s latest innovations are out-of-box service components, an automation tool, and a new app for Service Cloud customers. They are designed to deliver personalized, and more efficient customer service. By leveraging AI, improving case management, and integrating seamlessly with other systems, Service Cloud is setting a new standard for customer support. These new […]
Salesforce has just made a major leap forward with its latest feature- Partner Connect, a new feature in its Partner Relationship Management (PRM) solution that promises to transform how businesses collaborate with their partners. Salesforce’s latest feature- Partner Connect, is designed to enhance how companies share and manage partner sales information. By integrating real-time visibility […]
Salesforce introduced Einstein Service Agent, which is Salesforce’s first fully independent AI assistant. Unlike regular chatbots, Einstein Service Agent can handle a wide variety of service problems without needing specific instructions beforehand. Today, when businesses constantly seek innovative solutions to enhance efficiency, improve customer satisfaction, and reduce operational costs. This agent makes customer service much […]