Salesforce the top AI CRM, has launched AgentExchange, a trusted marketplace and community for Agentforce within Salesforce. This opens up new opportunities for partners, developers, and Agentblazers to get involved in the growing $6 trillion digital labor market.

Building on the success of Salesforce AppExchange, the world’s largest enterprise cloud marketplace with over 13 million app installs, AgentExchange enhances the capabilities of Agentforce, Salesforce’s digital labor platform.

AgentExchange launches with over 200 partners and hundreds of pre-built actions, topics, and templates that have passed strict security and customer reviews. These solutions will help organizations quickly create and deploy AI agents to boost productivity, efficiency, and innovation across various industries.

New features in AgentExchange and Agentforce Include

  • New partner-built components: Partners and Agentblazers can now offer four types of agent components:
  • Actions: Add new integrations to Agentforce-built agents, such as Apex, flows, APIs, and prompts, to create industry-specific solutions.
  • Prompt templates: Use pre-written, reusable prompts to ensure consistent interactions, help agents gather information, and achieve specific goals.
  • Topics: Organize actions and instructions around a specific task or job, helping agents provide consistent results and stay on track.
  • Agent templates: Combine multiple topics and powerful actions created by partners to deliver complete AI solutions, with metadata and global instructions.
  • Easily discover, try, and buy AI solutions: AgentExchange makes it easy to find and deploy the right AI solutions. Customers can explore solutions directly on the marketplace or in Salesforce’s Agent Builder to find the best fit for their business or industry.
  • Use standard and Slack actions: Partners and Agentblazers can now offer ready-made Agentforce actions, including Slack integration, in packaged topics and templates. These actions allow agents to use built-in CRM and Slack features like creating a case, canceling an order, updating Slack, or sending direct messages.
  • Access trusted, industry-specific agent solutions: AgentExchange connects businesses with Salesforce partners who specialize in certain industries. Companies can implement pre-built, customizable solutions that address specific challenges, speeding up AI adoption and maximizing its benefits. Each solution is thoroughly reviewed for security and customer feedback.
  • Collaborate and innovate with Agentblazers: AgentExchange creates a space for businesses, partners, and individual Agentblazers to connect, share ideas, and innovate together, helping drive faster adoption of agent-based AI.

AgentExchange Solutions

Partners with listings on AgentExchange or those actively developing Agentforce components include:

Sales & Service:

  • Appiphony: Provides document generation fully integrated with Agentforce.
  • Bucher + Suter: Allows seamless transitions from agents to humans within Agentforce, ensuring context is maintained.
  • Docusign: Generates documents, sends them for signature, and tracks the status of both documents and signatures.
  • Highspot: Offers curated sales content and AI-powered analytics to increase buyer engagement and close more deals.
  • Neuron 7: Guides enterprise service teams through the best resolution paths for fast, accurate problem-solving.
  • SalesWings: Integrates customer intent data to improve prospect engagement and sales performance.
  • Seismic: Delivers AI-driven, personalized content at scale from Salesforce, ensuring the right content at every stage to speed up sales.
  • TechSee: Empowers sales, service, and field service teams with AI-powered visual intelligence for better remote assistance and customer support.

Finance, Operations, and Talent:

  • Asymbl: Offers AI-powered recruiting solutions to simplify talent workflows.
  • Bullhorn: Recruitment Cloud Agents use over 90 actions to accelerate the recruiting lifecycle, improving processes like candidate matching, talent engagement, and hiring recommendations.
  • Certinia: Helps managers track client health scores, diagnose potential issues, and recommend solutions.
  • FinDock: Integrates payment and CRM data to enhance payment agents.
  • InvestorFlow: Simplifies targeting prospects and aggregating opportunities for financial deals.
  • OpenText: Automates document management to reduce storage costs and errors, improving efficiency and management.

Wrap-up

In conclusion, AgentExchange and Agentforce are transforming the way businesses adopt and deploy AI-driven solutions. AgentExchange fosters creativity and accelerates the adoption of agent-based AI, empowering organizations to stay ahead in an increasingly digital world.

If you’re ready to harness the power of AI to improve your operations and boost productivity, let our team help you explore the right solutions tailored to your business needs. Get in touch with The Pinq Clouds available on AppExchange to avail of our expert services and take the first step toward revolutionizing your digital workforce!