Salesforce Introduced Connected Assets For Manufacturing Cloud
Salesforce has introduced Connected Assets for Manufacturing Cloud that helps manufacturers see all their connected asset information in real-time. This includes details like service history, current status, customer data, and telematics information. Now manufacturers can better manage their assets and monitor and respond quickly to any issues.
With Connected Assets, sales, customer service, and field service teams can send instant alerts to customers, deliver faster and more informed support, provide personalized services, and expedite repairs all from a single platform. This seamless integration enhances communication and efficiency, allowing teams to respond promptly to customer needs.
In the blog, we will explore all about the connected assets for the Manufacturing Cloud.
What Is Connected Assets For Manufacturing Cloud?
Connected Assets connects to equipment that can send and receive data wirelessly, allowing information to be shared between the cloud and the equipment. This helps manufacturers bring together all their asset data, Internet of Things (IoT) information, customer details, and service history. As a result, they get a clearer picture of the condition, status, maintenance history, and usage patterns of their equipment.
Manufacturers can also use new AI features to gain valuable insights and recommendations based on the condition and performance of their assets, service history, and more. Manufacturers can use ready-made prompts and industry-specific data to get useful results tailored to their needs.
The AI quickly summarizes key information about assets, such as alerts, open cases, work orders, and warranty status, making it easier to provide faster customer support and find new revenue opportunities.
Key Features Of Connected Assets For Manufacturing Cloud
- Unifying Data for Better Insights: Data Cloud for Manufacturing merges structured and unstructured data from various sources into a single model, enabling manufacturers to monitor asset performance and customer experiences for improved satisfaction.
- Complete Asset Visibility: Connected Digital Asset gives sales and service teams a full view of each asset, including service history and real-time data, allowing for quicker, informed decisions like offering discounts on equipment approaching the end of its lifecycle.
- Keeping Track of Asset Health: Asset Performance Monitoring helps service teams monitor key data on equipment conditions, quickly identifying potential issues and alerting customers to prevent downtime.
- Real-Time Action on Telematics Data: Actionable Telematics Framework allows manufacturers to act on detailed telematics data. For instance, teams can set alerts for excessive fuel usage, notifying customers to schedule service.
- Proactive Maintenance Insights: Asset Service Prediction uses AI to forecast maintenance needs before breakdowns occur and offers real-time recommendations to technicians, speeding up repairs.
- Easy Access to Asset Information: Asset Service Summary automatically generates overviews of alerts, open cases, and warranty statuses, enabling faster customer support and uncovering revenue opportunities.
- Quick Insights into Asset Performance: Asset Telemetry Summary provides snapshots of sensor data from equipment, identifying issues like slowing engine performance and automatically creating work orders or suggesting accessories for improvement.
Availability:
- Connected Assets is now available for Manufacturing Cloud, Energy & Utilities Cloud, Communications Cloud and Media Cloud.
- Asset Service Summary is currently available.
- Asset Telemetry Summary is currently available.
Wrap-up
In conclusion, the integration of Salesforce’s Connected Asset capabilities represents a significant advancement for manufacturers looking to enhance their operations and customer engagement. At The Pinq Clouds, we are excited to help manufacturers integrate these advanced features, tailor them to unique operational needs, and harness their full potential for lasting impact.
Connect with The Pinq Clouds today and discover how our expertise in Salesforce solutions can help drive growth and efficiency in your business and stay tuned for such insightful blogs.
